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HCL Concord Golf
About Us :- Since the late 1980's we have been designing clubs for other companies (i.e. the original Killer Bee wood series; Square two Golf, clubs and fitting guides for the LPGA, trhe Bull Whip graphite shafts, etc.) which many people have been playing. Technology has since continued to forge ahead. We have come to the conclusion that equipment prices have become unaffordable to many players. Our aim is to bring the new technology to the market at a level that is affordable. We believe that an off the shelf purchase of equipment has less than a 15% chance of fitting the player. Consequently we have striven to give him or her all the data they need to come to a reasonable decision, so they will not have to struggle with their equipment.
We do our engineering in Old Lyme, CT.
What we offer:- We specialize in a wide selection of designs for drivers of all types, fairway woods, irons, hybrids, wedges and putters - all that is needed for a full set of clubs.
Security:- Every on line transaction we handle is encrypted to ensure security of your personal information. In fact our merchant bank, Cardservice International, only reveals the last 4 digits of your credit card to us, to ensure total confidentiality.We do not sell or reveal your personal data to anyone under any circumstances.
Ordering:- From wherever you are on the site, if you click onto the underlined part of the product description you will be connected to our Product Catalog. At that point you simply click onto the "buy" button and follow the instructions. There is a "comments" section in the procedure where you can add any special notes of importance.
Fax - 860 434 8603
Phone - 860 434 7184
HCL Concord Golf
16 Saunders Hollow Rd.
Old Lyme, CT 06371
Warranty:- Our merchandise is warranted to the original purchaser only, for a period of one year from the date of purchase, or in the case of clothing and "soft goods", 60 days. Our products are warranted solely against defects in workmanship and materials when used under normal playing conditions. The warranty is void if the product has been damaged by accident, in shipment, unreasonable use and neglect. This warranty does not cover third party workmanship, or the wear on grips which is inevitable in use. Our obligation will be to repair or replace the product, at our sole discretion.
Damaged Merchandise:- Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects:- If a product appears to have a manufacturer's defect, notify us by E-mail with a description of the problem and your purchase information. We will evaluate the situation and will advise you accordingly. If the item is to be returned then we will provide a Return Authorizaion number and shipping instructions. No packages can be returned and accepted without the Return Authorization Number written clearly on the box.
Return Merchandise Policy:- Permission must be be secured from our Return Department for any returns. No merchandise can be accepted without a valid cause or an Authorization number. You must advise us by E-mail within 2 weeks of receipt of the item(s). All returns must be freight prepaid, and have the original packing slip. The return of non-defective merchandise when authorized may incur a 20% restocking charge at our discretion. The Authorization number must be written clearly on the outside of the box or it cannot be accepted. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. We will notify you of your refund once we have received and processed the returned item(s). You will receive a refund in the same form of payment originally used for purchase within 14 to 21 days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Limitation of Liability:- We are not responsible for incidental, special or consequential damages or losses due to defective products. The limit of our liability is the replacement cost of any item you purchase from us.
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